Return & Damage Policy

All sales are final. We do not accept general returns or exchanges. We apologize for any inconvenience this may cause.

Because every kit we ship is inspected and carefully packaged, we are confident in the quality of each order that leaves our facility. However, we understand that shipping damage can occur — and we are here to help when it does.

If your order arrives damaged during transit, we will work with you to make it right. To file a damage claim, please follow the steps below:

1. Contact us at [email protected] within 48 hours of delivery
2. Provide photo or video proof of the damage (packaging and product)
3. Include your order number and a brief description of the issue
4. Keep all items, packaging, documents, and parts — do not discard anything

Once we receive your damage claim with supporting evidence, our team will review the case promptly:

• Claims are reviewed within 1-3 business days
• Based on our inspection, we will offer a replacement or a full refund
• If a return is required, we will provide a prepaid shipping label
• Refunds are processed within 5-10 business days after resolution

We understand that plans change. You may cancel your order within 30 minutes of placing it.

• A 3.5% processing fee is deducted from your refund to cover transaction costs
• Cancellations must be made within 30 minutes of purchase
• Orders that have been shipped cannot be cancelled
• Refunds are processed within 5-10 business days

After the 30-minute window, please contact us at [email protected] for assistance.